Fees fund real work. The policy should say exactly when that work begins.

Effective date: 31 August 2026

General rule

Membership, verification, facilitation and concierge fees are generally non refundable once the relevant service has commenced. Service commencement may include onboarding review, relationship manager allocation, verification activity, profile preparation, an introduction being initiated, consultation work or another service milestone stated at purchase.

Before commencement

If a paid service has not commenced, a cancellation request will be assessed under the plan terms and applicable law.

No outcome based refund

No refund is due merely because a preferred match is not found, an introduction is declined, a relationship does not progress, preferences change, the search is paused or a marriage does not result.

Verification fees

Once verification work has begun or a request has been submitted to an authorised provider, the associated fee is ordinarily non refundable because work and third party costs may have been incurred.

Concierge services

Once dedicated capacity has been reserved or substantive work has begun, the applicable fee is ordinarily non refundable unless the written plan states otherwise.

Mandatory remedies remain

This policy does not remove rights that cannot lawfully be excluded. Where a paid service is materially deficient, materially misdescribed, not provided as agreed, or another statutory remedy applies, MilanSetu will provide the remedy required by applicable law.

Duplicate payments

Verified duplicate payments or payments taken in error will be corrected after validation.

Requests

Requests must be submitted through the published support or grievance channel with account and payment details. Requests may be sent to hello@milansetu.com. Additional statutory contact details will be published before launch.